Two-thirds
of eligible travel compensation goes unclaimed every year
14 days
average review turnaround from submission
Free
to start, we only earn when you recover
How RecoverAir handles Kayak booking disputes
The Kayak dispute process is complicated by its intermediary model. Identifying who holds the booking, who is contractually liable, and who has authority to issue a refund requires knowledge most travelers do not have.
RecoverAir traces your Kayak booking, identifies the responsible party, and pursues recovery through the correct channel, whether the underlying OTA, the supplier directly, or a payment dispute.
Frequently asked questions
Kayak says they are just a search engine. Who do I claim from?
Kayak routes bookings to partner OTAs and suppliers. RecoverAir identifies who holds your booking, who is liable for the failure, and pursues the correct party on your behalf.
I booked through Kayak and the flight was canceled. Who owes me a refund?
If the booking was processed through a partner OTA, the OTA holds primary responsibility for the refund. When booked directly with the airline via Kayak, the airline is responsible. RecoverAir traces the booking and pursues the right party.
Can I get a refund if the hotel I booked through Kayak was not as described?
Material discrepancies between what was advertised and what was delivered are grounds for a refund regardless of the booking source. RecoverAir documents the discrepancy and pursues recovery through the appropriate channel.
How does RecoverAir handle Kayak booking disputes?
RecoverAir traces your Kayak booking to the responsible party, reviews the terms and grounds for recovery, and pursues resolution through the correct dispute channel: OTA, supplier, or payment processor.
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